Right of Withdrawal

If you are not completely satisfied with your purchase, you have the right to withdraw from your contract within 14 calendar days from the day you received the goods. To exercise your right of withdrawal, please fill in the form below with your order details. After submitting, you will be asked to review and confirm your request. Once confirmed, you will receive an email confirmation with a reference number for your records.

Before submitting your request, please note:

• The withdrawal period is 14 days from the date of delivery (or, for services, from the date the contract was concluded).
• Some products and services may be excluded from the right of withdrawal — for example, personalized or made-to-order items

If you have any questions before submitting your request, please contact our customer service team: e-commerce@lorenzini.it.

Submit your withdrawal request

Please fill in the order number and the email address used for your purchase.