5.Returns and Exchage – withdrawal right of the Client
Pursuant to Section 64 of the D.Lgs. n. 206/2005, the Client consumer has the right to withdraw from the purchase agreement for any reason, without any need for explanation as well as without any penalty, according to the terms and modalities provided in the following articles.
How can a Client return or exchange a product?
In order to exercise the withdrawal right as per article above, the Client shall send to Tobia s.r.l.. a withdrawal notice within 14 working days upon receipt of the Products in relation to which such right is claimed. Such withdrawal notice shall be sent by registered letter with acknowledgment of receipt addressed to Tobia s.r.l.. Via Primo Maggio 4 – 23885 Calco (LC) Italy- E-mail firstname.lastname@example.org, or it shall be anticipated by e-mail within the above mentioned 14-days term and confirmed by registered letter with acknowledgment of receipt to be strictly sent within the following 48 hours.
Once received such withdrawal notice, the Client will be promptly provided with instructions concerning return’s modalities together with a personal RMA code (Return Merchandise Authorization) necessary in order to return the Product/s. The Product to be returned shall be received by Tobia s.r.l.. within 10 days upon receipt of the above mentioned Return Merchandise Authorization. To this purpose, reference will be made to the date of delivery to the postal office or to the courier.
Delivery costs arising out of the return of the Products shall be charged by the Client; the costs of delivery to the Client as well as any other additional expenses and/or taxes pointed out upon order’s placement will not be reimbursed.
The Client will be the sole responsible of the delivery until the moment in which will be issued a receipt attesting the arrival of the Products to the store of Tobia s.r.l..
The withdrawal right applies only to the entire purchased Products; it is not possible to exercise the withdrawal right exclusively in relation to one or more part of a purchased Product. Should the order have as object more than one Product, it will be possible to exercise the withdrawal right in relation to one or more of such ordered Products, specifying in the withdrawal notice, the description of the Products to be returned.
Tobia s.r.l.. will not be liable in any case for damages or theft/loss of the Products while being shipped from the client.
Returned product Conditions
The purchased Product shall be returned in their original condition, undamaged, unworn and unwashed, with all their original tags(included packaging and original boxes as well as any other accessories such as, by way of example, dust bags, clothes hangers and protective envelopes). In order to limit any possible damage to the original package, it is recommended to insert it into another box on which a label showing the number of RMA (authorization code of return) provided by Tobia s.r.l.. shall be affixed; in any case no tags nor adhesive tape shall be affixed directly on the original packaging of the Product.
Returned items that do not meet the requirements as outlined in the Return Policy will not be accepted and will be sent back to the original address.
All Items that are returned within a period that exceed the 14-day window.
Items can be exchanged for the same article in a different size or colour, if the product is available. The customer is responsible for returning the article they wish to exchange to Tobia S.r.l., once received, you will be sent the alternate size or colour at Tobia S.r.l. expense.
Refunds consist of the price paid for the merchandise purchased, excluding the cost of shipping.
All refunds are made in Euros (€). Possible differences in the refunded amount may occur due to fluctuations in daily currency exchange rates and will not be refunded.
Refunds will be made within 5 working days from the arrival date of the returned item(s) at our head office to the same method of payment that was used for the purchase.
For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 business days.
When a PayPal transaction is refunded, the money returns onto the customer’s PayPal account or credit/debit card. How and when money is refunded depends on the original payment. Customers can refer to PayPal’s policy and check the status of the refund at any time, by logging into their PayPal account.